1. Who we are
Silvera provides information and licensing-related materials about non-wood fiber standards and related services. For questions about this Policy, contact us using the details on our contact section.
2. Information we collect
We may collect the following categories of information:
- Information you provide, such as your name, email address, company, phone number, or message content when you contact us or request information.
- Technical and usage data, such as IP address, browser type, device type, general location derived from IP, pages viewed, referring URLs, and timestamps. This may be collected through cookies and similar technologies.
3. How we use information
We use information to:
- Operate, maintain, and improve the Site;
- Respond to inquiries and communicate with you about Silvera;
- Analyze usage and performance in aggregate;
- Protect the security and integrity of the Site;
- Comply with law and enforce our Terms.
4. Cookies and similar technologies
We may use cookies, local storage, or similar technologies for essential Site functionality, preferences, analytics, or performance measurement. You can control cookies through your browser settings. If you disable certain cookies, parts of the Site may not work as intended.
5. Sharing of information
We may share information with:
- Service providers who assist with hosting, analytics, email delivery, or security, subject to confidentiality obligations;
- Legal and safety when we believe disclosure is required by law, regulation, legal process, or to protect rights, safety, or security;
- Business transfers in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.
We do not sell your personal information as “sale” is defined under applicable U.S. state privacy laws.
6. International transfers
If you access the Site from outside the United States, your information may be processed in the United States or other countries where we or our providers operate. Those countries may have different data protection laws than your country of residence.
7. Retention
We retain information for as long as necessary to fulfill the purposes described in this Policy, unless a longer period is required or permitted by law.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to processing or port data. To exercise applicable rights, contact us as described above. We may need to verify your request. You may also have the right to lodge a complaint with a supervisory authority in your region.
9. Children
The Site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take appropriate steps.
10. Security
We implement reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
11. Third-party sites
The Site may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing information.
12. Changes
We may update this Policy from time to time. We will post the revised Policy on this page and update the “Last updated” date. Material changes may be communicated through the Site or other appropriate means where required by law.
13. Contact
For privacy-related questions, contact us via the contact section. You may also review our Terms of Use.